NE Minneapolis

2112 Broadway Street NE,
Suite 195, Minneapolis, MN 55413

Coon Rapids

8770 Springbrook Dr. NW,
Suite 106, Coon Rapids, MN 55433
(612) 767 9917
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Billing

Our goal is to ensure your time with PRO Therapy is made as simple as possible by our team – and that includes billing. Your road to recovery can be complicated enough, so we’ve worked hard to make this process easy for you.
You may have questions regarding your bill, insurance or setting up a visit with us. We have listed some common questions and answers below for you that will help explain and provide additional information.

Don’t let the stress of billing and insurance stand in between you and a pain-free life. If your questions go beyond what we’ve detailed below, call us directly at 612-767-9917 or email us at contactus@protherapymn.com.

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Main interior and workout area

Frequently Asked Questions

What are your providers’ credentials?
Our therapists are fully licensed physical therapists. If you have further questions about specific staff, please visit our team page for full bios.
Do you take my insurance?
We are in-network and accept most major insurance companies. We also work with motor vehicle accidents and workers’ compensation.

We bill as a courtesy and verify insurance coverage, but it is ultimately the patients’ responsibility to be aware of specific co-pays, co-insurance, and deductibles at time of treatment.

What if I don’t have insurance?
You do not need insurance to be treated at PRO Therapy. Having both insurance and competitive self-pay options allows us to meet your individual needs.
Can I use my FSA or HSA account?
Flexible Spending and Health Savings Accounts are a great option for those looking to use pre-tax dollars to pay for physical therapy.
Do I need a doctor’s order or referral?
Your specific insurance requirements will depend on your individual insurance plan. It is important to check with your insurance company if you are unsure.

PRO Therapy does not require a referral or prescription since Minnesota is a direct access state. If you plan to pay out of pocket, you do not need a doctor’s referral.

When will I receive my first statement?
Billing statements will be sent out the 4th Monday of the month. Statements will be sent via mail and email.
How do I make payments?
Co-pays will be collected at the time of the appointment. Any outstanding balance can be paid when you receive your monthly statement. You may also inquire and or make a payment at any visit.
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See What Our Patients Are Saying

Read our reviews from other people like you who came to see the physical therapy team – and left much healthier and happier.
Excellent
PRO Therapy
Based on 304 reviews
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Stephanie D.
I'm so glad I went to PRO Therapy. They have great providers, great office staff. I've always felt like I was a person and they really cared.
John U.
Great work to fix my knee injury
I highly recommend
Eli P.
Brooke is incredibly knowledgeable and personable. She listens and works with you and uses your experience and knowledge of yourself and your body as a guide to get great results. This has been the most collaborative PT experience I’ve ever had, in the best way possible. I can’t recommend her and PRO therapy enough.
Cooper B.
PRO Therapy has been awesome! I began visiting for help with managing my rheumatoid arthritis. Dr. Kelvyn is attentive and professional. The treatment portion of my visits provides effective recovery and the exercises and homework have helped me to improve my strength, mobility, and quality of life. I highly recommend PRO Therapy!
Kelly Holt (.
Highly recommend stemwave to help inflammation and faster recovery. I've been getting treatments for my rotator cuff!
Arman M.
Chris
Working with Lily at the Northeast clinic was awesome! I worked with her for over a year rehabbing a knee issue. She was very patient with me and worked at my pace, but would push me when she knew I could handle it. She was professional, yet a joy to work with. I will be recommending Lily and the NE clinic to anyone I know! (Mark B)
souleymane C.
Dr Kelvin is amazing, and the front receptionist Jenny is awesome and welcoming. Thank you guys for helping me with my back pain.
Olivia D.
Highly recommend Lily Anderson! I'm a runner and I've done *a lot* of physical therapy at a lot of different practices. PRO Therapy stands apart because of how easy it is to schedule appointments compared to larger health systems. Lily is also always accessible by email and, unlike PTs I've had at larger health systems, always responded to my emails promptly and with substantive advice. I appreciate Lily's strength focused approach and targeted use of manual therapies, and how she made sure to inquire about adequate fueling and other injury risk factors. While I hope I won't be back soon, as a runner I know I'll need PT help again at some point. When I do, I won't hesitate to go back to Lily at PRO Therapy.
Alec R.
Super attentive and helpful staff. Felt very comfortable and taken care of.
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