NE Minneapolis

2112 Broadway Street NE,
Suite 195, Minneapolis, MN 55413

Coon Rapids

8770 Springbrook Dr. NW,
Suite 106, Coon Rapids, MN 55433
(612) 767 9917
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Billing

Our goal is to ensure your time with PRO Therapy is made as simple as possible by our team – and that includes billing. Your road to recovery can be complicated enough, so we’ve worked hard to make this process easy for you.
You may have questions regarding your bill, insurance or setting up a visit with us. We have listed some common questions and answers below for you that will help explain and provide additional information.

Don’t let the stress of billing and insurance stand in between you and a pain-free life. If your questions go beyond what we’ve detailed below, call us directly at 612-767-9917 or email us at contactus@protherapymn.com.

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Main interior and workout area

Frequently Asked Questions

What are your providers’ credentials?
Our therapists are fully licensed physical therapists. If you have further questions about specific staff, please visit our team page for full bios.
Do you take my insurance?
We are in-network and accept most major insurance companies. We also work with motor vehicle accidents and workers’ compensation.

We bill as a courtesy and verify insurance coverage, but it is ultimately the patients’ responsibility to be aware of specific co-pays, co-insurance, and deductibles at time of treatment.

What if I don’t have insurance?
You do not need insurance to be treated at PRO Therapy. Having both insurance and competitive self-pay options allows us to meet your individual needs.
Can I use my FSA or HSA account?
Flexible Spending and Health Savings Accounts are a great option for those looking to use pre-tax dollars to pay for physical therapy.
Do I need a doctor’s order or referral?
Your specific insurance requirements will depend on your individual insurance plan. It is important to check with your insurance company if you are unsure.

PRO Therapy does not require a referral or prescription since Minnesota is a direct access state. If you plan to pay out of pocket, you do not need a doctor’s referral.

When will I receive my first statement?
Billing statements will be sent out the 4th Monday of the month. Statements will be sent via mail and email.
How do I make payments?
Co-pays will be collected at the time of the appointment. Any outstanding balance can be paid when you receive your monthly statement. You may also inquire and or make a payment at any visit.
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See What Our Patients Are Saying

Read our reviews from other people like you who came to see the physical therapy team – and left much healthier and happier.
Excellent
PRO Therapy5.0
Based on 355 reviews
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Gabriella S.
Dr. Lily is the best. She is so incredibly knowledgeable and truly a joy to work with. My experience at PRO Therapy was the perfect mix of support and challenge in order to get me recovered!
Alexander H.
I entered a broken man. I left with skills and minimal pain. Lily is a wizard. Do yourself a favor and get in there!
L D.
Pro Therapy is amazing. I saw Dr. Lilly and have had a full recovery with no medication!! It was a terrific experience all the way around. I could not not be a bigger supporter.
Kelly N.
Lily is amazing. My upper trap, shoulder and neck have been brought back to life! I’m now set up for my 60’s, 70’s, and 80’s with the CORRECT way to lift weights and build strength. Thank you, Lily and PRO Therapy!
Kelly M.
Kelvyn was very thorough and walked me through all the exercises and gave me instructions with pictures. He always had new exercises to help me progress and improve.
Beatrice M.
I absolutely love PRO Therapy — I have worked with 2 different PTs now for 2 very different reasons and both experiences have resulted in incredible support and healing.
Max
The treatment I've received is incredible! The doctors are great listeners, smart and very adaptive to your needs. I've physically improved 10 fold since coming here and the process was very smooth compared to other places
Amy S.
Dr. Lily has provided patient and caring physical therapy for a few different injuries I've had. She is always helpful, open, and pays attention to the various issues that come with being an older woman. I also appreciate that she is always on time and that the support staff is wonderful.
Dillon A.
Dr. Kelvyn was a delight to work with. He was extremely helpful in identifying specific areas that needed strengthening and I started to feel the impacts of his suggested exercises very quickly!
Sara D.
I have seen Dr. Kelvyn for a couple of injuries and he has done a fantastic job helping to improve and resolve those pain and mobility issues. Jen at the front desk is always kind and welcoming and wonderful. I would highly recommend this business for anyone's physical therapy needs.
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