NE Minneapolis

2112 Broadway Street NE,
Suite 195, Minneapolis, MN 55413

Coon Rapids

8770 Springbrook Dr. NW,
Suite 106, Coon Rapids, MN 55433
(612) 767 9917
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Billing

Our goal is to ensure your time with PRO Therapy is made as simple as possible by our team – and that includes billing. Your road to recovery can be complicated enough, so we’ve worked hard to make this process easy for you.
You may have questions regarding your bill, insurance or setting up a visit with us. We have listed some common questions and answers below for you that will help explain and provide additional information.

Don’t let the stress of billing and insurance stand in between you and a pain-free life. If your questions go beyond what we’ve detailed below, call us directly at 612-767-9917 or email us at contactus@protherapymn.com.

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Main interior and workout area

Frequently Asked Questions

What are your providers’ credentials?
Our therapists are fully licensed physical therapists. If you have further questions about specific staff, please visit our team page for full bios.
Do you take my insurance?
We are in-network and accept most major insurance companies. We also work with motor vehicle accidents and workers’ compensation.

We bill as a courtesy and verify insurance coverage, but it is ultimately the patients’ responsibility to be aware of specific co-pays, co-insurance, and deductibles at time of treatment.

What if I don’t have insurance?
You do not need insurance to be treated at PRO Therapy. Having both insurance and competitive self-pay options allows us to meet your individual needs.
Can I use my FSA or HSA account?
Flexible Spending and Health Savings Accounts are a great option for those looking to use pre-tax dollars to pay for physical therapy.
Do I need a doctor’s order or referral?
Your specific insurance requirements will depend on your individual insurance plan. It is important to check with your insurance company if you are unsure.

PRO Therapy does not require a referral or prescription since Minnesota is a direct access state. If you plan to pay out of pocket, you do not need a doctor’s referral.

When will I receive my first statement?
Billing statements will be sent out the 4th Monday of the month. Statements will be sent via mail and email.
How do I make payments?
Co-pays will be collected at the time of the appointment. Any outstanding balance can be paid when you receive your monthly statement. You may also inquire and or make a payment at any visit.
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See What Our Patients Are Saying

Read our reviews from other people like you who came to see the physical therapy team – and left much healthier and happier.
Excellent
PRO Therapy5.0
Based on 352 reviews
See all reviews
Kelly M.
Kelvyn was very thorough and walked me through all the exercises and gave me instructions with pictures. He always had new exercises to help me progress and improve.
Beatrice M.
I absolutely love PRO Therapy — I have worked with 2 different PTs now for 2 very different reasons and both experiences have resulted in incredible support and healing.
Max
The treatment I've received is incredible! The doctors are great listeners, smart and very adaptive to your needs. I've physically improved 10 fold since coming here and the process was very smooth compared to other places
Amy S.
Dr. Lily has provided patient and caring physical therapy for a few different injuries I've had. She is always helpful, open, and pays attention to the various issues that come with being an older woman. I also appreciate that she is always on time and that the support staff is wonderful.
Dillon A.
Dr. Kelvyn was a delight to work with. He was extremely helpful in identifying specific areas that needed strengthening and I started to feel the impacts of his suggested exercises very quickly!
Sara D.
I have seen Dr. Kelvyn for a couple of injuries and he has done a fantastic job helping to improve and resolve those pain and mobility issues. Jen at the front desk is always kind and welcoming and wonderful. I would highly recommend this business for anyone's physical therapy needs.
Jana K.
My experience at Pro Therapy was phenomenal! Grace listened to my issues and I felt like she really cared that I get relief from my bursitis in my right hip. By targeting the area of concern with very specific exercises and doing a few dry needling sessions, she significantly reduced my hip pain in only 6 weeks! I will definitely be recommending Pro Therapy to anyone I know that needs any kind of physical therapy! Thank you!!
Ozge Biyik T.
Great place!
Erin F.
I had a great experience at PRO therapy. It’s a great mix of body work and exercise. It isn’t “a printout of your exercises and come back in two weeks” place. You do all the exercises in the gym with them each session so you know the correct form and how to do them on your own. I have really improved in my strength and my day to day pain has significantly reduced over my time there. My main PT was Dr. Kelvyn and he was great to work with. Very supportive and encouraging. He met me where I was at and didn’t make me feel bad if I couldn’t complete something. If I wanted to be seen but couldn’t get onto his schedule, I saw one of the other PTs and they were all equally great. It was seamless to work with someone else for the day. Jen and the other front desk staff were always very friendly and very helpful. I would highly recommend getting your physical therapy done here.
Julie M.
I worked with Dr. Kelvyn here for over a year and a half on multiple lower body injuries (ankle, knee, hip, lower back). He is the best physical therapist I’ve ever worked with, and unfortunately I’ve had the misfortune of working with a lot of PTs in my lifetime. I appreciated that he really listened to what I was coming in and describing feeling to him each session, and then he tailored the exercises we did together and the exercises he prescribed to do at home based on what I reported at the beginning of our session. He also did a good job of adjusting my at home exercises to my needs and preferences. Can’t recommend Dr. Kelvyn or PRO Therapy enough!
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