NE Minneapolis

2112 Broadway Street NE,
Suite 195, Minneapolis, MN 55413

Coon Rapids

8770 Springbrook Dr. NW,
Suite 106, Coon Rapids, MN 55433
(612) 767 9917
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Billing

Our goal is to ensure your time with PRO Therapy is made as simple as possible by our team – and that includes billing. Your road to recovery can be complicated enough, so we’ve worked hard to make this process easy for you.
You may have questions regarding your bill, insurance or setting up a visit with us. We have listed some common questions and answers below for you that will help explain and provide additional information.

Don’t let the stress of billing and insurance stand in between you and a pain-free life. If your questions go beyond what we’ve detailed below, call us directly at 612-767-9917 or email us at contactus@protherapymn.com.

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Main interior and workout area

Frequently Asked Questions

What are your providers’ credentials?
Our therapists are fully licensed physical therapists. If you have further questions about specific staff, please visit our team page for full bios.
Do you take my insurance?
We are in-network and accept most major insurance companies. We also work with motor vehicle accidents and workers’ compensation.

We bill as a courtesy and verify insurance coverage, but it is ultimately the patients’ responsibility to be aware of specific co-pays, co-insurance, and deductibles at time of treatment.

What if I don’t have insurance?
You do not need insurance to be treated at PRO Therapy. Having both insurance and competitive self-pay options allows us to meet your individual needs.
Can I use my FSA or HSA account?
Flexible Spending and Health Savings Accounts are a great option for those looking to use pre-tax dollars to pay for physical therapy.
Do I need a doctor’s order or referral?
Your specific insurance requirements will depend on your individual insurance plan. It is important to check with your insurance company if you are unsure.

PRO Therapy does not require a referral or prescription since Minnesota is a direct access state. If you plan to pay out of pocket, you do not need a doctor’s referral.

When will I receive my first statement?
Billing statements will be sent out the 4th Monday of the month. Statements will be sent via mail and email.
How do I make payments?
Co-pays will be collected at the time of the appointment. Any outstanding balance can be paid when you receive your monthly statement. You may also inquire and or make a payment at any visit.
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See What Our Patients Are Saying

Read our reviews from other people like you who came to see the physical therapy team – and left much healthier and happier.
Excellent
PRO Therapy5.0
Based on 348 reviews
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Jana K.
My experience at Pro Therapy was phenomenal! Grace listened to my issues and I felt like she really cared that I get relief from my bursitis in my right hip. By targeting the area of concern with very specific exercises and doing a few dry needling sessions, she significantly reduced my hip pain in only 6 weeks! I will definitely be recommending Pro Therapy to anyone I know that needs any kind of physical therapy! Thank you!!
Erin F.
I had a great experience at PRO therapy. It’s a great mix of body work and exercise. It isn’t “a printout of your exercises and come back in two weeks” place. You do all the exercises in the gym with them each session so you know the correct form and how to do them on your own. I have really improved in my strength and my day to day pain has significantly reduced over my time there. My main PT was Dr. Kelvyn and he was great to work with. Very supportive and encouraging. He met me where I was at and didn’t make me feel bad if I couldn’t complete something. If I wanted to be seen but couldn’t get onto his schedule, I saw one of the other PTs and they were all equally great. It was seamless to work with someone else for the day. Jen and the other front desk staff were always very friendly and very helpful. I would highly recommend getting your physical therapy done here.
Al O.
Great recovery from neck and shoulder focus! Thank you for care!!
Christine S.
My experience with Grace was wonderful. I saw her for pelvic floor therapy and some general physical therapy and hip mobility. She listened very well to my concerns, was very educational and helped me understand why I was doing the exercises I was doing. I would highly recommend Grace and Pro Therapy.
Timothy M.
Grace helped me strengthen my core to the point where my back feels so much better. She gave me excercises that I can do at home that don't require gym equipment.
Christopher H.
Bob Z.
Since my treatment, pain and mobility have greatly improved. Very appreciative of all the help.
Linda S.
I had two different doctors working with me and both were very good. They listen, have you try different moves, and are able to proceed to plan.
Josh H.
I found PRO Therapy shortly after tearing my ACL at the beginning of the year. From the Pre-Op PT, to now 7 months post op and 50+ appointments, I could not be happier with where Dr. Kelvyn and Dr. Lily have gotten me back to. I highly recommend PRO to anyone looking for PT in the Twin Cities!
Kate C.
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