Billing

Our goal is to ensure your time with PRO Therapy is made as simple as possible by our team – and that includes billing. Your road to recovery can be complicated enough, so we’ve worked hard to make this process easy for you.

You may have questions regarding your bill, insurance or setting up a visit with us. We have listed some common questions and answers below for you that will help explain and provide additional information.

Don’t let the stress of billing and insurance stand in between you and a pain-free life. If your questions go beyond what we’ve detailed below, call us directly at 612-767-9917 or email us at contactus@protherapymn.com.

Pay Bill Online

Frequently Asked Questions

What are your providers’ credentials?

Our therapists are fully licensed physical therapists. If you have further questions about specific staff, please visit our team page for full bios.

Do you take my insurance?

We are in-network and accept most major insurance companies. We also work with motor vehicle accidents and workers’ compensation.

We bill as a courtesy and verify insurance coverage, but it is ultimately the patients’ responsibility to be aware of specific co-pays, co-insurance, and deductibles at time of treatment.

What if I don’t have insurance?

You do not need insurance to be treated at PRO Therapy. Having both insurance and competitive self-pay options allows us to meet your individual needs.

Can I use my FSA or HSA account?

Flexible Spending and Health Savings Accounts are a great option for those looking to use pre-tax dollars to pay for physical therapy.

Do I need a doctor’s order or referral?

Your specific insurance requirements will depend on your individual insurance plan. It is important to check with your insurance company if you are unsure.

PRO Therapy does not require a referral or prescription since Minnesota is a direct access state. If you plan to pay out of pocket, you do not need a doctor’s referral.

When will I receive my first statement?

Billing statements will be sent out the 4th Monday of the month. Statements will be sent via mail and email.

How do I make payments?

Co-pays will be collected at the time of the appointment. Any outstanding balance can be paid when you receive your monthly statement. You may also inquire and/or make a payment at any visit. If you wish, you can also pay online by clicking here

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See What Our Patients Are Saying

Read our reviews from other people like you who came to see the physical therapy team – and left much healthier and happier.

Excellent

PRO Therapy5.0

Based on 376 reviews

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Ellie B.

Pro Therapy has been so helpful for me - Dr. Lily is the best!

Dave G.

Pro therapy is great! They quickly make you feel like a friend rather than a patient. Dr Kevin listens first then comes up with reasonable approaches to strengthen the root cause of my knee pain rather than a quick band aid type fix. The stem wave machine is also a godsend!

Ty L.

Have used PRO Therapy for a couple injury's now and they are great! Easy to work with, listen to your concerns and adapt treatments as needed! I highly recommend!

Andrea Mora B.

Anna and Peter S.

Great experience at Pro therapy with Dr Kelvyn. Lots of improvement. He is good at listening

Dennis

The best, care and expert.

Thomas F.

Dr. Lily Anderson was incredibly helpful and supportive over the last several months. I picked up a minor tear in my meniscus in February, and she helped me build back from no physical activity, to being able to run Twin Cities Marathon in the fall. She was amazing, the support staff was great and the new NE Minneapolis location is awesome! Nothing but good things to say about my experience.

Katie H.

I've been struggling with hip/back pain for many years. I've been to other, larger places and just got a print out of generic exercises I've already been doing (bridges, stretches, etc). I decided to try out PRO Therapy and Dr. Grace because she has a background in pelvic floor health as well. It has been a wonderful experience! Everyone has been very helpful and most importantly, I feel like I have a library of specific, tailored mobility and strengthening exercises whenever I feel like my pain is coming back. I highly recommend - you will get a much more personalized experience here. I definitely feel like a person at PRO Therapy and not like just another patient to get in and out quickly.

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Elise W.

My experience with Dr. Grace was fantastic! She listened to the entirety of my concerns, even those that didn’t directly relate to physical therapy, and developed a treatment plan based on the full picture. Each session I learned something new, and I left with the resources I need to continue on my own. Highly recommend!